Over 25 years of spa expertise in Canada
Table of contents
1. Introduction
SP International inc. (hereinafter "SP International", "we", "our" or "us") is committed to protecting the privacy and personal information of its customers, visitors and users of its website. This privacy policy describes the types of personal information we collect, how we use, share and protect it.
This policy complies with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Person responsible for the protection of personal information
In accordance with Law 25, SP International has designated a person responsible for the protection of personal information. For any questions regarding this policy or to exercise your rights, you may contact us:
Person responsible for the protection of personal information
SP International inc.
3903 – 3907 Autoroute des Laurentides, Laval, QC H7L 3H7
Phone: 450 969-5975
Email: [email protected]
3. Personal information collected
We may collect the following personal information, depending on the context of your interaction with us:
Identification information : last name, first name, email address, phone number, mailing address.
Transaction information : purchase history, product preferences, payment information (processed securely by our payment service providers).
Technical information : IP address, browser type, operating system, pages visited, visit duration, referral source, cookie identifiers.
Communication information : content of messages sent through our contact form, quote requests, newsletter subscriptions.
4. Purposes of collection
We collect and use your personal information for the following purposes:
Order processing and quote requests : to respond to your requests, process your purchases and follow up on your order.
Communication : to contact you regarding your requests, send you confirmations and updates about our products and services.
Service improvement : to analyze the use of our website, improve our product offering and personalize your experience.
Marketing (with your consent) : to send you promotions, news and special offers. You can unsubscribe at any time.
Legal obligations : to comply with our applicable legal and regulatory obligations.
5. Consent
In accordance with Law 25, we obtain your consent before collecting, using or disclosing your personal information, except in cases provided by law. Consent may be express (for example, by filling out a form) or implied (for example, by using our website after reading this policy).
You may withdraw your consent at any time by contacting our person responsible for the protection of personal information. However, withdrawal of consent may limit our ability to provide you with certain services.
6. Cookies and tracking technologies
Our website uses cookies and similar technologies. During your first visit, a consent banner allows you to choose the categories of cookies you accept:
Necessary cookies : essential for the operation of the site (session management, shopping cart, language preferences). These cookies cannot be disabled.
Analytical cookies : help us understand how visitors use our site (pages visited, visit duration, bounce rate). This data is anonymized.
Functional cookies : allow us to remember your preferences (language, region) to personalize your experience.
Marketing cookies : used to display relevant advertisements and measure the effectiveness of our advertising campaigns.
You can change your cookie preferences at any time by clicking the "Manage cookies" button in the footer of our site.
7. Disclosure to third parties
We do not sell your personal information. However, we may share it with third parties in the following situations:
Service providers : payment processors, delivery services, web hosting and analytics tools, who act on our behalf and are required to protect your information.
Legal obligations : when required by law or in the context of legal proceedings.
Business transfer : in the event of a merger, acquisition or sale of assets, your information may be transferred, subject to applicable protections.
8. Retention of information
We retain your personal information only for as long as necessary for the purposes for which it was collected, or in accordance with applicable legal requirements. Transaction-related information is retained for a minimum period of 7 years in accordance with tax laws.
When your information is no longer needed, it is securely destroyed or anonymized.
9. Security measures
We implement appropriate technical and organizational security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use or modification. These measures include:
Encryption of sensitive data during transmission (SSL/TLS protocol).
Restricted access to personal information to only those employees who need it in the course of their duties.
Regular updates of our security systems and software.
In the event of a confidentiality incident presenting a serious risk of harm, we will notify the affected individuals and the Commission d'accès à l'information du Québec in accordance with Law 25.
10. Your rights
In accordance with Law 25 and PIPEDA, you have the following rights:
Right of access : you may request access to the personal information we hold about you.
Right of rectification : you may request the correction of inaccurate or incomplete information.
Right of deletion : you may request the deletion of your personal information when its retention is no longer necessary for the purposes for which it was collected.
Right to portability : you may request to receive your personal information in a structured and commonly used technological format.
Right to withdraw consent : you may withdraw your consent at any time, subject to legal and contractual conditions.
Right to file a complaint : you may file a complaint with the Commission d'accès à l'information du Québec (www.cai.gouv.qc.ca) if you believe your rights have not been respected.
To exercise any of these rights, please contact our person responsible for the protection of personal information at the contact details provided in section 2.
11. Privacy impact assessment
In accordance with Law 25, SP International conducts privacy impact assessments (PIA) before any project involving the acquisition, development or redesign of information systems involving personal information. These assessments allow us to identify and minimize privacy risks.
12. Changes to this policy
We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with the update date. We encourage you to regularly check this page to stay informed of changes.
In the event of a substantial change, we will notify you through a prominent notice on our website or by email, as applicable.
Questions about your data?
Our person responsible for the protection of personal information is available to answer all your questions.